57 Argyll Circuit, Melton West, Victoria, Australia

Office Hours Monday – Friday, 10 a.m. – 5:00 p.m. AEST – Visits by appointment only (Not open to the public).

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are calculated at the checkout.  Please fill in your shipping address to find out the different shipping options and relevant charges.  You can also get a rough shipping calculation on the cart page, however this may not cover all shipping options.

Which payment methods are accepted in the Online Shop?

We accept PayPal, Visa, Mastercard, American Express, and Direct Deposit (AU only).  ApplePay coming soon for iPhone users.

How long will delivery take?

If you live nearby Melton West, you are welcome to select local pick-up from our premises.  This option will appear in the shopping cart or Checkout for selected local postcodes.  All other orders will be shipped via Australia Post or Couriers Please and tracking details will be sent along with your emailed invoice.

Due to distance, overseas shipping times can vary a lot. It depends on where your item is going, and what type of postage you’ve used. Your best bet is to use the Australia Post delivery times calculator using the originating Australian postcode of Melton West which is 3337.

How secure is shopping in the Online Shop? Is my data protected?

Our website uses TLS 1.2 encryption (TLS ECDHE RSA with AES 128 GCM SHA256, 128 bit keys) to secure your data when transmitted to our site.  We do not store any credit card information in our database as per PCI-DSS compliance standards.

What exactly happens after ordering?

Online orders are packed and dispatched within 1 to 2 business days of receipt after full payment has been received. If orders are placed on a weekend or a public holiday, your order will be packed the next available business day, ready for shipping on as soon as possible.

Do I receive an invoice for my order?

We are registered for the Australian Goods & Services Tax.  If you require a Tax Invoice, please send a request via the contact form.

Send us an email

For any sales or workshop queries, please use the contact form below.

Alternatively, you can call us on +61 (03) 9015 7790 Monday to Friday 10am – 5pm AEST for product support.

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